Welcome to the City and County of San Francisco,
Office of Civic Engagement & Immigrant Affairs (OCEIA),
Community Ambassadors Program (CAP)
Congratulations!
You are joining a team of dedicated and talented people who provide San Francisco residents and visitors with high quality services.
The YouTube videos linked below give you an overview of the Community Ambassadors Program and how it functions.
Orientation Week
Your First Day of Orientation
When to Arrive
Prior to your first day you should have received an email or a call from your new supervisor, and they would have let you know what time to arrive. If you have not received a call and it is close to your first day, contact CAP Admin Coordinator-Maricela at 415-948-8682, and she will assist.
Attire
Please wear business casual attire for the duration of your orientation. Ambassadors will be notified in advance when uniforms will be required.
Signing Up for Medical & Dental Benefits
New PST’s Must Enroll Within 30 Days. If you do not enroll within this 30 day period, you must wait until the next Open Enrollment. 1155 Market St., 3rd FL San Francisco, CA 94103 Call: (415) 554-1750
Where to enroll: 1155 Market St., 3rd FL San Francisco, CA 94103 Call: (415) 554-1750
New PST Employee Benefits and Leave
Benefits
The 9916 PST’s are classified as “temporary exempt” employees and, as such, are entitled to the following leaves and benefits:
Under the Paid Sick Leave Ordinance (Admin Code Section 12W) employees may take sick leave after 90 days. Paid sick leave is allowed on and after the 91st day of service.
All regularly scheduled employees who work 20 hours or more a week are entitled to legal holiday pay.
PSTs cannot cash out or use their accrued vacation and sick time after they vacate the position
Holiday Pay
A holiday that falls on a PST's regular day off should be coded as HE (holiday earned time).
A holiday that occurs on a regularly scheduled day is coded as LH. HE and LH hours are prorated to 6 because of the PST's part-time status. HSS should balance the remaining 26 hours through the week.
Sick Pay, Floating Holidays, Vacation
Sick Pay (SP) hours can be used after 3 months of employment; PSTs are not eligible for the Floating Holidays (FH) and Furlough Floating Holidays (FF).
New PST's Employee Orientation at JobsNow
Each new community ambassador must attend the PST New Employee Orientation with JobsNOW. You cannot miss this orientation! It is very important and you won’t be able to work if it is missed. Contact the JobsNOW liaison, Champagne Brown at 415-575-4687 if you need to reschedule.
Dates for the PST New Employee Orientation vary and are given to you by your JobsNOW liaison upon hire.